Our personalized products are made to order and, for this reason, are not eligible for returns or refunds.
Damaged or Incorrect Items
If you receive your order in damaged condition or receive an incorrect item, please contact us at [email protected]. You will be required to provide photographs showing the damage or incorrect item. Once we verify the issue, we will send you a replacement product according to your original order.
Inspect Your Order
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and provide an appropriate solution.
Approved Returns
If your return is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting and receiving authorization for a return will not be accepted.
Need Help?
For additional information regarding shipping, returns, or refunds, please contact us at [email protected], and we will assist you as soon as possible.